Frequently asked questions, answered

  • SafetyLine is for lone workers and those that find themselves in isolation or hazardous situations. If you have employees who are alone for extended periods, you need a policy and procedures to keep them safe. SafetyLine makes this easy by providing the employees with tools to remain safe and you with the tools to monitor and stay compliant with your local lone worker legislation and regulations.

  • Safetyline works with Non-profit organizations, Healthcare, Hotels & Lodging, Agricultures, Water Works, Public Works & Government, Manufacturing, Real Estate, Energy, and more.

    SafetyLine is built to work for anyone so if you see a need for lone worker protection in your industry connect with us at https://safetylineloneworker.com/get-started

  • SafetyLine can benefit your organization by allowing you to protect your lone workers with an industry-leading solution. By providing various platforms and features, you can protect your lone workers no matter the situation they may find themselves in. With flexible pricing, you can find a plan that gives you the features and the price that you're looking for.

    Visit our pricing page: https://safetylineloneworker.com/pricing

  • SafetyLine has been designed so anyone can use it. Well, our software is robust; it is also user-friendly, allowing anyone to pick it up and use it with minimal training. We support a variety of platforms such as web, mobile, satellite, and more, all of which are designed to be simple and straightforward to use.

  • SafetyLine has been the premium lone worker solution since 1999. Due to our time designing and creating lone worker software, we have developed a product that truly meets the needs of our users. From a variety of platforms to specific features designed with unique individuals in mind SafetyLine understands how lone workers work. Read more SafetyLine Reviews: https://www.capterra.com/p/157036/SafetyLine-Lone-Worker/

  • Many countries have legislation to protect lone workers. As an employer, its your responsibility to keep up to date on any legislation that could impact your employees and their safety.

  • Whether you are in Canada or international, you can find out more about your responsibilities as an employer of lone workers by clicking the links below:

    Canadian work alone regulations: https://safetylineloneworker.com/work-alone-regulations-canada/

    International work alone regulations: https://safetylineloneworker.com/work-alone-regulations-international/

  • A worker that is working alone if the worker works by themselves at a worksite in circumstances where assistance is not readily available when needed.

  • Lone workers can face a huge number of hazards in their day-to-day work. As an example, they could deal with:

    -Invisible workplace hazards

    -Trips and falls

    -Heavy equipment accidents

    -Environmental Dangers

    -Employees unable to communicate

    -Remote workers in distress

    -Medical emergencies

    -Hazardous objects

    -Vehicular accidents

    -Violence in the workplace

  • You can signal for an emergency with 6 ways through SafetyLine:

    -Fall detection

    -Panic button (in-app and Bluetooth button)

    -Missed check-in

    -Motionless alert

    -Shake for panic

    -Phone-dial in

    You can view more features and benefits on SafetyLine Lone Workers benefits page.

  • An employer has the same responsibility for the safety and health of employees who work from home as for any other employees. For more information on our plans designed for work from home employees, please see our pricing section at https://safetylineloneworker.com/pricing

  • There are both advantages and disadvantages to a call center. A call center allows you access to an actual human being it runs the risk of human error. Automated systems, on the other hand, enable accurate and exact protocols to be executed time and time again without fail. Automated systems also free up the need for a call center, saving you additional costs and allowing you to design call-outs in a way that makes sense to your organization.

  • Don't worry, SafetyLine still has you covered. All the smarts are in the backend so you're still safe, or connect your satellite device.

    One common concern when working alone is your ability to check-in or declare in areas with inadequate cellular coverage or complete lack of cellular coverage. SafetyLine is familiar with these situations and can offer several solutions. If you have only a cellular device, you can change your usage protocols and check-in times to account for going in and out of cellular range. You can also even perform your check-ins from fixed location devices like landlines, payphones, or Wi-Fi hotspots. But suppose you are regularly working out of range. In that case, SafetyLine can integrate with various satellite solutions, like satellite phones or SPOT devices, to provide you will full coverage when out of range. You can even switch between your smartphone and your SPOT seamlessly as you go in and out of range. But even if you can’t get a signal, the nature of SafetyLine check-in system will ensure that an emergency signal is sent when your timer lapses, even if you’re out of range. Talk to one of our SafetyLine Consultants to help with your specific need.

  • SafetyLine integrates closely with inReach and SPOT devices, but we also support a variety of other satellite devices such as ZOLEO and more. SafetyLine is also an Authorized Garmin and Globalstar reseller.

  • Yes, SafetyLine provides a panic button solution that integrates with our Mobile Application. The panic button allows you to check-in and declare an emergency all at the press of a button. Panic buttons can be used in various situations and are commonly used in a variety of industries.

  • The SafetyLine app will only track employees when they have checked in and are working. Once the lone worker checks in after their shift, any tracking or monitoring will be deactivated. Before using the SafetyLine system, employers must establish and communicate when and where their team members will be monitored

  • Safetyline hotel employee safety monitoring solutions start from $75 per month with a minimum of 5 users. Perfect for hotels to stay compliant and want a fully automated employee safety monitoring solution without any additional hardware beacon installation or fees.

  • SafetyLine provides service to many countries all over the world. These countries include Canada, the US, Europe, Australia, New Zealand, and much more. If you're located in a country where support is not available, please reach out as we would love to speak further and create a solution that works for you.

  • SafetyLine does provide a Service Level Agreement. For more information, please read our SLA: https://safetylineloneworker.com/service-level-agreement

  • You can review SafetyLine in a variety of ways. If you wish to leave feedback on our Mobile Apps you can do so on the Google Play or Apple App Store. Please find the links below:

    Read more SafetyLine Reviews: https://www.capterra.com/p/157036/SafetyLine-Lone-Worker/

    Apple App Reviews: https://apps.apple.com/ca/app/safetyline/id483249071

    Google App Reviews: https://play.google.com/store/apps/details?id=com.safetyline&hl=en_CA&gl=US