The Risks of Using Call Centres for Emergency Responses
When finding a safety solution for your workers, you have an important choice to make. One of the traditional methods for handling emergency responses is the traditional call centre, either internal or external. With a call centre comes the question of reliability, and the greatest question of all, “am I really safe?”
The human element
Human beings are great at a lot of things, like making decisions, working cooperatively, and following directions. Unfortunately, humans are also prone to errors that can have serious consequences. Human error is also scalable—the more people are introduced into a chain of events, the greater the risk is that something can and will go wrong.This is where call centres can ultimately fail. No matter how many computers connect your employees to a call centre, you still haven’t eliminated the most failure-prone part of the chain: the human.
The clock is ticking
It’s important to prioritize safety within your company, but as with all decisions made at an organizational level, safety also has to be efficient. If your employees are spending more time on the phone than they are working, you need to look for another safety solution.Time comes into play again when a call centre is responding to an emergency, as your employees could be left waiting for life-saving help. Since a call centre needs to contact people in your organization anyways, why not skip the middleman?
One step forward, two steps back
When Charles Darwin used the phrase “survival of the fittest,” he probably didn’t have technology in mind. In reality, adapting to new technology is just as important in business as anything that Darwin observed in nature. Using a call centre can lead to reliance on old technology that will leave your organization flat-footed when your needs change. Safety should be the last thing holding you back, and a future-proof solution gives you more time to spend optimizing your business in other ways.These problems aren’t insurmountable, and all of them have a common solution. By automating your emergency responses with a cloud-based solution like SafetyLine, you can remove human error and ensure a fast response using technology that works now and in the future.To find out how you can implement SafetyLine for your emergency response procedures, call 1-888-WRK-ALNE or contact us.